Fife Holidays at their best – Silverdyke Park Touring Holiday
Please read these Terms & Conditions carefully as by booking and paying for a holiday you are deemed to have accepted them.
CONTRACT
The contract for a touring holiday shall be made between the client and the owner. The Contract is only effective once the transaction has been approved via email, the required payment has been received and confirmation has been sent to the client by email. On arrival the client must be able to provide written confirmation of booking sent to them by the owner as evidence of said booking if requested. If there is no written confirmation of booking for the appropriate dates there is no legal contract.
PAYMENT AND PRICES
A non-refundable and non-transferable deposit of the first nights stay for stays of 5 nights or less or 2 nights stay for stays of 6 nights or more is payable on booking. The balance of the holiday is payable before arrival or on arrival.
Payment can be made by debit or credit card (over the phone or in the office), by cash or by bank transfer. The client is responsible for the cost of any bank charges payable. If there is any shortfall this must be paid for by the client on arrival.
We reserve the right to amend the price and conditions detailed on the website at any time prior to booking and variations may apply from the published price if there are any golf or other major events on locally.
VAT at the current rate is included.
CANCELLATION
In the event that you have to cancel, our cancellation policy is as follows:
The deposit outlined above is non refundable and non transferable. If you have paid in full before arrival the funds (minus the deposit) will be kept on the system for a future booking within the next 12 months and will not be refundable.
We strongly recommend that you take out holiday cancellation insurance to protect against unforeseen circumstances.
PERIOD OF HIRE
Your pitch will be ready for you by 1 pm on the day of arrival and must be vacated not later than 11.30 am on the day of departure. Early arrival and later departure are by prior arrangement only. Please note that late departure will incur a charge.
If arrival is going to be later than 5.30pm please contact us as soon as possible to advise.
We cannot be held responsible for pitches not being ready for occupation should clients arrive earlier than 1pm.
NUMBER OF GUESTS PER PITCH
The number of persons occupying a pitch must not exceed the caravan or motorhome berth. We reserve the right to terminate the hire without notice if this condition is breached. Children over the age of 2, not sleeping in a travel cot, count towards the total number of guests. Guests are welcome to visit but must not stay overnight.
SMOKING POLICY
Clients are reminded that there should be no smoking within amenities block or any other shared space.
CARE OF PROPERTY
The pitch must be left clean and tidy on departure.
We reserve the right to make an additional charge of the extra cost of cleaning incurred by us if the pitch is not left in a satisfactory condition.
We reserve the right to seek compensation for any damage discovered at a later date.
Please inform us as soon as possible if you have a complaint with your stay or if you find that anything is faulty within the pitch or amenities block that needs our attention, so that we can assist and repair or make alternative arrangements.
We cannot be held liable for a breakdown of any facility which is beyond our reasonable control (e.g. breakdown or failure of any electrical equipment, facility or plumbing) or from any misuse or negligence of the client using the equipment.
PETS
A maximum of 2 well behaved dogs are allowed per pitch.
PERSONAL INJURY & LOSS OF CLIENT PROPERTY
The proprietor accepts no liability for accident, injury, loss or damage sustained by any residents, their family, visitors, vehicles or personal effects however caused.
CIRCUMSTANCES BEYOND OUR CONTROL
If for any reason a pitch has been rendered unsuitable for let (e.g. water damage/fire damage, break down of electric/water etc.) on the date booked, we will endeavour to offer an alternative pitch or alternative dates, or offer a refund of all monies paid by the client. There shall be no further claim against the owner.
GENERAL
No pitch shall be used for any illegal or immoral purpose or for any trade or business.
No inflammable or explosive material should be stored or placed in or close to the caravan.
Home entertainment equipment, musical instruments and similar equipment must be used in a way as to cause no annoyance or disturbance to any other member or occupancy. In particular the volume of all equipment should be controlled so as not to be audible outside any caravan between 11.00pm and 7.00am.
One car space is available and an extra car can be parked at the reception nearby.
We reserve the right to decline accommodation and to require the immediate removal of any persons not complying with these conditions or for any behaviour detrimental to the park or the comfort of our other guests.
MARKETING
We retain information collected by us and may use it to provide you with holiday or special information. We will never pass your information on to third parties.
We are sure that you will have a very enjoyable break with us. Nevertheless, should you any have cause for complaint, please advise us immediately so we can try and resolve the problem. Complaints cannot be accepted after the client has departed.
